Privacy Policy

This website – itsmaven.com – is owned and operated by Maven Comms Ltd.

This Privacy Policy explains how Maven Comms and this website will use the information we process about you as well as the rights you have over any personal information we hold about you.

We employ other companies to perform functions on our behalf. We ensure that these companies only use such information under our direction to perform these functions, and that they have adequate procedures in place to deal with your data securely.

Our contact details:

Name: Maven Comms

Address: 16 Connaught Place, W2 2ES

Phone Number: 0207 420 7000

E-mail: dpo@itsmaven.com

November 2023

What we do

Maven processes personally identifiable data for various reasons relating to its business.

This is mainly related to –

Reaching out to companies we believe may find our services valuable
Contacting individuals and companies who could able to help us in providing Public Relation services to our clients.

As we process personal data, we comply with the GDPR, which came into force on 25^th May 2018, and are committed to the secure and compliant handling of all data held and processed by the company.

Where does the data come from?

The data we process is obtained from several sources. These include yourself, our clients, GDPR-compliant data providers and online resources in the public domain.

GDPR Legal Basis for Processing

Depending on the situation, we will use one of the below legal bases for collection of your data –

(a) Consent: you have given clear consent for us to process your personal data for a specific purpose. You can remove your consent at any time. You can do this by contacting dpo@therivergroup.co.uk.

(b) Contract: the processing is necessary for a contract we have with you, or because you have asked you to take specific steps before entering into a contract.

(d) Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests. For example, we contact you because we believe a partnership would be mutually beneficial.

Who is data shared with?

We will only share your data with third parties specifically to process the data for the reason it was first collected. We ensure all third parties are held to the high standards as required by GDPR, usually via a data protection contract.

Outside of these we will never resell or share this data to any other party other than in the circumstances below:

Where we are legally required by law to disclose your personal information.
To further fraud protection and reduce the risk of fraud.

If you would like more information about who your data is shared with in your specific case, please email dpo@itsmaven.com .

Within Maven, data is shared internally on a need-only basis with staff who understand their responsibilities under GDPR.

International transfers

In most cases your data will be processed in the UK or countries that have adequacy regulations in place, for example the European Economic Area.

In instances where your data will need to be passed outside of these locations, eg. companies in the US, we have data protection contracts in place to ensure your data is processed to the required standards under UK law.

How do we protect your information?

Maven takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place.

Your Rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at dpo@itsmaven.com if you wish to make a request.

If you have any queries about this notice or your personal information generally, including questions about accessing your personal information or correcting it, you should contact our Data Protection Officer (details below).

Data Protection Officer (DPO)
If you have any queries or concerns, our DPO can be contacted on dpo@itsmaven.com or by calling 0203 420 7000.

Data Retention Period
Our work involves the continual updating of data based on interactions we have with customers and prospects to ensure accuracy. We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. There may be occasions though when we may not be able to remove your data, due to legal, regulatory and contractual constraints. For example, suppression lists to ensure that you’re not contacted again if you’ve unsubscribed from our emails.

Right to complain
If you have not received a satisfactory internal response to your data enquiry, guidance from the Information Commissioner’s Office can be found here.

Using Data for Further Purposes
The data kept is used for the purposes listed above. Should there be any change to the purpose behind your data being used, we will inform you by way of an updated privacy notice.